Get help from the support team

Platform: ResiCRM · For: Sales, Executive Director, Regional Sales Director, Organization Admin

You can send a request to the team without leaving ResiCRM.

Steps

1. Choose Help & support at the bottom of the left menu.
2. Pick a Category: Using a feature, Something isn't working, Signing in, My account or team or Something else.
3. Pick a Priority: I can't work, Something's broken or How do I....
4. Under What do you need help with?, write a short subject.
5. Under Details, say what you were doing and what happened.
6. Choose Send request. A confirmation goes to your inbox.

Good to know

Support hours are weekdays, 8 AM to 6 PM Mountain.

• Critical issues get a reply within 2 business hours.
• General questions get a reply by the next business day.

Choose I can't work only when you are fully blocked. Critical issues sent after hours are checked when possible, but a reply outside support hours is not promised.

You can also email support@resionboarding.com.

If something goes wrong

If the form will not send, email the team at the address above. Include the page you were on.

Use Help & support at the bottom of the left menu, or email support@resionboarding.com. Support hours are weekdays, 8 AM to 6 PM Mountain. Critical issues get a reply within 2 business hours. General questions get a reply by the next business day.