Message a resident and family
Platform: ResiOnboarding · For: Sales, Executive Director, Department leads
The Communications page is your team's shared inbox, organized by resident.
Send a new message
- Choose Communications in the menu.
- Select New Message.
- Choose the resident in Regarding Resident. Their name and email fill in.
- Enter a Subject, choose a Priority, and write your Message.
- Select Send Message.
Reply
- Select a name in the list on the left.
- Read the conversation.
- Type in the reply box and select Send Reply.
Opening a conversation marks its new messages as read.
From a resident's page
Open the resident, select the Comms tab, and use New Message. Conversations here are grouped by subject.
Good to know
- When a message is tied to a resident, the resident gets an email saying a message is waiting. The email shows the subject, not the message. They sign in to read it.
- That email goes to the resident's own address on file. Family members read messages in the portal.
- Search by name or unit. Sort by Most recent activity or Name A–Z.
- Conversations marked Unassigned are not tied to a resident.
- Do not put health, medical or care details in messages unless your account is configured for HIPAA use.
If something goes wrong
If the resident did not get an email, check that their profile has an email address and that they have not turned the email off.