Record a move-out or change a resident's status

Platform: ResiConnect · For: Executive Director, Activities

Use this when a resident's living situation changes.

Record a move-out

1. Open the resident's page.
2. Select Record move-out.
3. Choose the Move-out date and a Reason. If you pick Other, add a short note.
4. Select Continue.
5. Review the summary and select Yes, record move-out.

From that date, the resident no longer counts as living here and won't get new surveys. You can pick a future date. They count as living here until then.

Made a mistake? Select Undo move-out.

Mark someone as living here

Residents who haven't moved in can look around ResiConnect but can't book. To give full access:

1. Open the resident's page.
2. Select Mark as living here. If your organization uses Move-In, the button says Skip the move-in process.
3. Confirm.

If they have no move-in date, today is saved.

Good to know

• Moved-out residents stay on the All tab of the Residents page, listed last, with a Moved out badge.
• Move-outs feed the 12-month turnover figure on Resident Satisfaction.
• Prefer a move-out over deleting. Delete Resident permanently removes the profile and all bookings, feedback, tasks and messages, and can't be undone.

If something goes wrong

• "The move-out date can't be before the move-in date." Check both dates.
• "You don't have permission to change this resident." Ask your administrator.

Choose Help & support at the bottom of the menu, or email support@resionboarding.com.