After move-in, watch Resident Experience

Platform: ResiOnboarding · For: Executive Director, Department leads, Regional Directors

Once the move-in date arrives, the Readiness Score has done its job. The resident page then shows RESIDENT EXPERIENCE instead.

1. Open the resident and select the Overview tab.
2. Read the score and its label: NORMAL, MONITOR, ELEVATED ATTENTION or HIGH ATTENTION.
3. Select Why this score? to see what affected it.
4. Check Follow-up surveys for Day 5, Day 30 and Day 90.
5. If a survey is due, select the send button shown, such as Send 5-Day survey. Confirm to send it.

What the page shows

• How many surveys are completed.
• Flagged responses and Overdue tasks.
• The last staff contact, or No staff contact logged.

Good to know

• The number comes from your own records, so log calls and visits. See "Log staff contact and review activity".
• The score does not replace speaking with the resident. Use it to decide who to see first.
• On the Residents list, a resident who has moved in shows this score in the Readiness column.

If something goes wrong

If the page still shows the Readiness Score after move-in, check the Move-in Date on the Profile tab.