Use your portal
Platform: ResiOnboarding ยท For: Residents, Families
The portal shows your move-in in one place: what you need to do, what your community is doing, and how to reach them.
Your home page
- What's new for you lists anything new.
- Your move-in shows Your part and your progress.
- Pending Surveys, Recent Documents and Communications show the latest items.
After you move in, you may see simple prompts about getting to know your community. You choose whether to act on each one.
The menu
- Surveys: select Fill Survey to answer. Select Submit Survey when done.
- Documents: read and sign documents. Tick the confirmation box to upload your own.
- Resources: find Documents, Quick Links, Calendar, Maintenance, Directory, Residents and Trainings.
- Communications: select New Message to write to your community team.
- Settings: update your details.
On a phone, use the bar at the bottom. Your menu may say Home and Messages. Tap More for Surveys and Settings.
Family members
- You will see "You're helping" and your family member's name at the top.
- If you help more than one person, use the list at the top to switch.
Good to know
- Please do not share medical records, diagnoses, medications or other health information here unless your community has HIPAA use enabled.
- Fellow Residents shows names and unit numbers only.
If something goes wrong
Care or apartment questions go to your community. In an emergency, call 911 or use your emergency call system. For trouble using the website, choose Help & support.