How family members get access

Platform: ResiConnect · For: Family, Executive Director

Family members use the Resident Portal in ResiOnboarding. They don't use the resident's ResiConnect pages.

For family members

1. Ask the community team to invite you.
2. Open the invitation email.
3. Choose a password, or sign in if you already have an account.
4. You land in the Resident Portal.

After that, sign in at www.resionboarding.com/resident-auth.

What you can see

The portal menu includes Dashboard, Surveys, Documents, Resources, Communications and Settings.

If you open a ResiConnect page, you are sent to the portal. Event booking, rides and dining reservations are for the resident's own account.

To help with a booking, ask the resident to call the front desk. Staff can book events and rides for them.

For staff

1. Open the resident's profile in ResiOnboarding.
2. Select Invite Family.
3. Enter the family member's details and send the invitation.

Staff can also mark a family member as power of attorney, which lets them sign documents for the resident.

Good to know

You don't need an account to share a life story. See "Share a life story."

If something goes wrong

Family members can ask the community team to resend an invitation. For care or apartment questions, call the community. In an emergency, call 911 or use the resident's emergency call system. For website trouble, email support@resionboarding.com.