Fix check-in and booking problems
Platform: ResiConnect ยท For: All staff
Try these fixes first. Check-in by hand always works if the camera doesn't.
The camera won't start
- Allow camera access when your browser asks. If you said no, change it in your browser's settings.
- Select Stop, then Start camera.
- Close other apps using the camera.
- Use Manual Check-In and keep going.
The scan fails
- "Invalid QR code." Ask the resident to open their code again. On Home, Enlarge for scanning makes it bigger. Turn up the phone's brightness.
- "Resident is not booked for this event." Book them on the Attendance tab of their page with Book on behalf, then check them in.
- "Booking not found for this event." Check that you picked the right event and date.
- "Already checked in." No action is needed.
A resident can't see an event or ride
- Check the event's care-level calendar. Whole community shows it to everyone.
- Check the resident's Care Level on their Profile tab.
- Check you are in the right community.
A resident can't book
- If their page says they aren't counted as living here, see "Record a move-out or change a resident's status."
- Check that seats remain, and that the event isn't canceled or past.
A resident can't sign in
On their Profile tab, check Portal Access and use Resend Invite or Copy Details.
If something goes wrong
Choose Help & support at the bottom of the menu, or email support@resionboarding.com.