Get help and contact support

Platform: ResiConnect · For: All staff, Residents, Family

Use Help & support for trouble with ResiConnect.

Staff

1. Select Help & support at the bottom of the menu. On a phone, it is under More.
2. Choose a Category.
3. Choose a Priority. I can't work is for when staff can't do their job.
4. Fill in What do you need help with? and Details.
5. Select Send request.

You get a reference number. A confirmation email may follow.

Or email support@resionboarding.com.

When you will hear back

• Support hours are weekdays, 8 AM to 6 PM Mountain.
• Critical issues, when staff can't work: we aim to reply within 2 business hours.
• General questions: we aim to reply by the next business day.

Residents and families

• For care, apartment or community questions, call your community.
• In an emergency, call 911 or use your emergency call system.
• The Help & support form is only for trouble using the website.

Good to know

Please don't include health, medical or care details in a support request.

Include the page you were on, what you selected and what you expected. That helps us solve it faster.

If something goes wrong

If the form won't send, email support@resionboarding.com.