Fix access problems

Platform: ResiOnboarding · For: Executive Director, Department leads, Sales, Regional Directors, Owners

If a page will not open, the message on screen usually tells you why.

"Account Pending Approval"

Your account has not been approved yet, or your organization's account is not active. If you believe this is an error, select Contact Support.

"You don't belong to a community yet"

Your Regional Director or Executive Director needs to add you.

"Nothing is switched on here yet"

This page is not part of what your organization uses. Ask your administrator, or contact support.

"Read-only mode"

A banner across the top means your account is suspended or your subscription is winding down. You can view information but not change it. Select Export data to export before access ends.

"Your subscription has ended"

You and your team can no longer sign in or change data. Email support@resionboarding.com to request a final data export.

"Resident Not Found"

The record does not exist, or you do not have access. Check that you are in the right community.

You cannot see someone's information

Staff see only the communities they belong to. Use the switcher at the top of the page, or ask your administrator to add you.

If something goes wrong

Choose Help & support. If you cannot sign in, email support@resionboarding.com. If staff can't work, say so. Critical issues get a reply within 2 business hours.