Get help

Platform: ResiOnboarding · For: Executive Director, Department leads, Sales, Regional Directors, Owners, Residents, Families

Staff

1. Choose Help & support in the menu. On a phone, tap More first.
2. Choose a Category.
3. Choose a Priority. Use I can't work only if you cannot do your job.
4. Fill in What do you need help with? and Details.
5. Select Send request.

You will see a reference number. Someone from the team will reply by email. You can also email support@resionboarding.com.

When to expect a reply

Support hours are weekdays, 8 AM to 6 PM Mountain Time.

• Critical issues, when staff can't work: within 2 business hours.
• General questions: by the next business day.

Residents and families

For anything about your care, apartment or community, call your community. In an emergency, call 911 or use your emergency call system.

For trouble using the website:

1. Choose Help & support.
2. Fill in What do you need help with? and Details.
3. Select Send request.

Good to know

Please don't include health, medical or care details in a request.

If something goes wrong

If the form will not send, email support@resionboarding.com.