Fix invitation and email problems

Platform: ResiOnboarding · For: Executive Director, Department leads, Sales, Residents, Families

Most invitation problems have a simple fix. Start with these steps.

The email did not arrive

1. Check your spam or junk folder.
2. Check that the sender has the right email address.
3. Ask them to send it again.

The link does not work

• "This invitation has expired". Team and family invitations last 7 days. Ask for a new one.
• "This invitation has already been used". Sign in instead.
• "Invalid or expired invite link." Ask your community team for a new invitation.

For the person sending invitations

• Team: open Team, then use the resend icon in Invitations.
• Resident: open the Profile tab and select Send Invite Email.
• Family: open the Profile tab and select Resend in Family Access.

An email address has unsubscribed

If someone used an unsubscribe link, they will not get app emails. Invitations to that address are not sent. Ask them for another address, or contact support.

Message emails are not arriving

• Check that the resident has an email on their profile.
• Ask the resident to check Email notifications in their Settings.

If something goes wrong

If none of this helps, choose Help & support or email support@resionboarding.com.