Message a resident

Platform: ResiConnect · For: All staff

Communications holds one-to-one messages with residents. On a phone, it is the Messages tab. The page title reads Communication 360.

Send a message

1. Open Community and select Communications.
2. Select New Message.
3. Under Regarding Resident, pick the resident. The Goes to line confirms who gets it.
4. Enter a Subject, choose a Priority and type your Message.
5. Select Send Message.

If the resident has an email on file, we email them that a message is waiting. Otherwise they read it in their portal.

Reply

1. Open the Inbox and select a message.
2. Type your reply and select Send Reply.

Sent shows what you have sent. Search or filter by Urgent and Unread.

Use a template

1. Select Templates in a new message or reply.
2. Select New, then add a Name, Category and Body.
3. Use placeholders such as {{resident_first_name}} and {{community_name}}. They fill in for you.
4. Select Create template.
5. Next time, select Insert on the template.

Message from a resident's page

Open the resident, then the Messages tab. Select New Message, or open a conversation. You can attach files up to 20MB each here.

Good to know

Residents' messages appear in your Inbox and on the menu count.

If something goes wrong

"Failed to send message." Check your connection and try again. Choose Help & support at the bottom of the menu, or email support@resionboarding.com.