Read event, ride and dining feedback

Platform: ResiConnect · For: Activities, Transportation, Dining

Residents rate events and rides after they check in. They can rate meals at any time. All three are under Feedback.

Event Feedback

1. Select Event Feedback.
2. Review Avg satisfaction, Total responses, Check-ins and Completion rate.
3. Under Past events, select View to read each response.

Ride Feedback

1. Select Ride Feedback.
2. Review Overall, Comfort, Driver, Timeliness and Boarding.
3. Filter by From, To and Ride.
4. Read Average ratings per ride and All submissions.

Dining Feedback

1. Select Dining Feedback.
2. Pick 7d, 30d, This month or a date range.
3. Filter by meal service, time submitted and Executive metric.
4. Read the Breakfast, Lunch and Dinner cards.
5. Check Flags & patterns. A meal service is flagged when it averages under 3 with at least 2 reviews.
6. In Daily drill-down, select a score to see those reviews below.
7. Select Export to download the data.

Log feedback for a resident

1. Open the resident, then the Feedback tab.
2. Select Log feedback and add notes from your conversation. You can record an issue and what was done about it.

Good to know

Feedback shows the resident's name, so treat it with care. Favorite dishes are listed from meals residents marked as favorites.

If something goes wrong

If View is grayed out, that event has no responses yet. Check that Collect feedback after was on and residents were checked in. Choose Help & support at the bottom of the menu, or email support@resionboarding.com.