Turn on two-factor sign-in

Platform: ResiOnboarding · For: Executive Director, Department leads, Sales, Regional Directors, Owners

Two-factor sign-in adds a second step: a 6-digit code from an authenticator app on your phone. It is optional for staff accounts.

Before you start

Install an authenticator app, such as Google Authenticator, Microsoft Authenticator or 1Password.

1. Choose Settings in the menu.
2. On the Profile tab, find Two-factor sign-in.
3. Select Turn on two-factor sign-in.
4. Scan the QR code with your app. If you cannot scan it, enter the key shown under the code.
5. Enter the 6-digit code your app shows.
6. Select Turn on two-factor sign-in.

You will be asked for a code each time you sign in.

Turn it off

1. In Settings, find Two-factor sign-in.
2. Select Turn off two-factor sign-in.
3. Select Turn off to confirm.

You must have entered a code in this session to turn it off.

Good to know

Two-factor sign-in appears in staff Settings only. The Resident Portal does not offer it.

If something goes wrong

• "That code didn't match." Codes change often. Try the newest code in your app.
• You lost your phone. Email support@resionboarding.com to reset two-factor sign-in.